Refund policy

No Returns or Refunds

All sales are final. We do not accept returns, exchanges, or cancellations once an order has been processed or shipped. We encourage customers to carefully review product specifications, compatibility, and order details before completing their purchase.

Damaged or Defective Items

If your product arrives damaged or defective, please contact our support team at info@altivexenterprise.com within 48 hours of delivery. We will review the issue and, if approved, provide a replacement for the same item.

To process a replacement request, you may be asked to provide:

• Your order number

• Photos or video showing the issue

• A brief description of the problem

Requests submitted after the 48-hour window may not be eligible for replacement.

Order Accuracy

Customers are responsible for:

• Providing correct shipping information

• Confirming product compatibility with their device

• Reviewing order details before purchase

We are not responsible for orders placed with incorrect information or incompatible devices.

Contact

For support inquiries, please contact:
info@altivexenterprise.com